Our Billing Process

Automated Calls

Practice Management strives to maximize your revenue by making the most of your accounts receivable. In recent years, patients have become responsible for a larger share of their medical bills. To improve our success in collecting from those patients, Practice Management automatically contacts patients who have not responded to statements for 60 days. We call every patient with a balance greater than $9.99 and 60 days or more past due. Accounts listed with an “indigent” or “do not contact” status do not receive calls.

We have been very pleased with the patient response to our automated calls for past due balances. As a result of the automated calls, many of these patients pay their balances in full or start making payments. These are patients that had disregarded several of the statements we had previously mailed to them. While we do get a few angry calls back from these patients, they are the exception rather than the rule. In fact, we are typically able to calm the angry caller and they then agree to pay the balance due.