Our Process

Patient Statement Process

Patient statements are first sent when a balance becomes patient responsibility. If all goes well, the patient pays the balance and that is the end of the process. If not, then the patient continues to receive a statement every 30 days.

Patients with balances over 60 days old are contacted by telephone until the balance is resolved.

At 90 days without payment or other activity, the patient account is considered delinquent and enters pre-collection status. Pre-collection accounts continue to receive telephone calls and also receive a delinquency notice.

Patients not responding to our pre-collection efforts are placed on a list and presented to our clients. At this point we can forward the account to the collection agency (if desired) or waive the balance if preferred.